![]() ![]() ![]() “We were afraid that if they caught us even saying ‘adios,’ we’d get in trouble.” “Just to say good-bye, either my husband would have to follow me outside or we’d have to speak in the housekeeping closet, which was crazy,” Ramos recalls. The new rule posed problems for Ramos and her monolingual, Spanish-speaking husband. Any housekeeping employees who uttered so much as a word in Spanish were to be given a written warning or fired outright. Shortly after Ramos was hired, the casino’s human resources director ordered the housekeeping manager and supervisors to enforce a blanket English-only language policy in the predominantly Spanish-speaking housekeeping department. But what began as a convenient work arrangement ended in anger, humiliation and a million-dollar legal settlement. ![]() At the time, her husband, Jorge Flores, worked the night shift at the 50,000-square-foot gaming establishment nestled in the small town of Black Hawk. Nearly five years ago, Lorraine Ramos was hired to work as a housekeeper at the Colorado Central Station Casino. ![]()
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